Support

Frequently Asked Questions

Find answers to common questions about our products, shipping, and policies.

Where do you ship to?

We currently ship worldwide. For domestic (US) orders, delivery usually takes 3-5 business days. For international orders, it may take 7-14 business days depending on your location.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also view your order status by logging into your account.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $100 within the United States.

What is your return policy?

We accept returns of unused, unopened items within 30 days of delivery. Please note that tea products and opened incense cannot be returned for hygiene reasons. Please contact us to initiate a return.

My item arrived damaged. What should I do?

We are so sorry! Please email us within 48 hours of receiving your order with a photo of the damaged item and packaging, and we will arrange a replacement or refund immediately.

Are your products handmade?

Yes, the majority of our products are handmade by artisans, workshops, and small families across China. This means slight variations in size, color, and texture are normal and are part of the charm of handmade goods.

How should I store my tea?

To keep your tea fresh, store it in an airtight container in a cool, dark place away from strong odors. Green teas are best consumed within a few months, while Pu'er and dark teas can be aged for years.

Still have questions?

We're here to help. Send us an email and we'll get back to you as soon as possible.