Customer Care
Shipping & Delivery
Everything you need to know about how we pack, ship, and deliver your Moonmarket orders around the world.
Domestic (US)
Free over $100-
Standard: 3–5 business days
Flat rate $8 for orders under $100 -
Express: 1–2 business days
Calculated at checkout
International
From $18-
Standard: 7–14 business days
Calculated at checkout based on destination -
Tracked: Signature required
Available to most major destinations
Order Tracking
As soon as your order leaves our studio, you will receive an email with a tracking number and a link to the carrier's website.
You can also track your shipment anytime by logging into your account and visiting the Orders page.
Taxes & Duties
For US domestic orders, all applicable sales taxes are calculated and collected at checkout.
For international orders, your shipment may be subject to import duties and taxes, which are levied once the package reaches your country. Moonmarket does not cover these fees.
Packaging
We take great care in packing your objects. All ceramics and glassware are wrapped in recycled, shock-absorbing materials to ensure they arrive safely.
Our boxes are made from 100% recycled cardboard and are fully recyclable. We avoid single-use plastics wherever possible.
Still have questions?
If you have a specific delivery request or need help with an existing order, our support team is ready to assist.
Contact Support